Privacy Policy

1. Data Controller

The data controller responsible for personal data processed through the bobolive Platform is the operator of bobolive.co, operating under applicable international gaming authority licensing. References to "bobolive", "we", "us", or "our" in this Privacy Policy refer to that operator.

If you have questions about how your personal data is handled, you may contact us at: [email protected]

2. Personal Data We Collect

2.1 Registration Data

When you create a bobolive Account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify you are aged 21 years or above);
• Email address;
• Mobile phone number;
• Residential address;
• Username and password (password is stored in hashed, non-reversible form).

2.2 KYC Verification Data

Before real-money gaming is enabled on your bobolive Account, we are required by our licensing obligations to verify your identity. KYC verification requires submission of:

• A copy of a government-issued photo identification document (e.g., Malaysian National Identity Card, passport);
• Proof of residential address (e.g., a recent utility bill or bank statement dated within three months);
• Source-of-funds documentation for large transactions, where required by our Anti-Money Laundering procedures.

2.3 Transaction & Financial Data

We collect data relating to deposits, withdrawals, and wagers placed on the bobolive Platform, including payment method identifiers (e.g., Touch n Go account reference, FPX transaction IDs), transaction amounts, timestamps, and currency. We do not store full card numbers or sensitive payment authentication credentials on our servers.

2.4 Usage & Technical Data

When you access bobolive, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration, pages visited, game rounds played, and referring URL. This data is used for security monitoring, platform optimisation, and fraud detection.

2.5 Communications Data

If you contact bobolive's support team — via Live Chat, email, or any other channel — we retain records of those communications, including the content of messages and any attachments provided, for the purpose of resolving your enquiry and for quality assurance.

3. How We Use Your Personal Data

bobolive uses your personal data for the following purposes:

• Account creation and management: To register your bobolive Account, maintain it in good standing, and authenticate your identity on each login.
• KYC and age verification: To confirm that you are aged 21 or above and to verify your identity in compliance with our licensing requirements.
• Payment processing: To process deposits and withdrawals via your selected payment method and to reconcile transaction records.
• Anti-Money Laundering (AML) compliance: To monitor transaction patterns, screen against sanctions lists, and investigate suspicious activity as required by our licensing obligations.
• Responsible gaming monitoring: To track gaming behaviour, enforce self-imposed limits, identify patterns consistent with problem gambling, and apply self-exclusion where requested.
• Security and fraud prevention: To detect unauthorised account access, bot activity, multi-account abuse, and other fraudulent behaviour.
• Customer support: To receive, process, and respond to your enquiries and complaints.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates via your registered email or mobile number. You may withdraw consent at any time via your account notification settings.
• Platform improvement: To analyse aggregated usage patterns and improve the bobolive Platform's features, performance, and user experience.
• Legal and regulatory obligations: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and defend or pursue legal claims.

4. Legal Basis for Processing

bobolive processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you have accepted, including account operation, payment processing, and game provision.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, licensing conditions, and other applicable legal obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit, freely given, and revocable consent.

5. Data Sharing & Disclosure

bobolive does not sell your personal data to third parties. We share personal data only in the following circumstances:

5.1 Service Providers

We share data with carefully selected third-party service providers who process it on our behalf under contractual data processing agreements. These include: payment processors (for deposit and withdrawal transactions), identity verification providers (for KYC document processing), game content providers (to the extent required for game round logging), and IT infrastructure and hosting providers.

5.2 Regulatory and Legal Disclosure

We may disclose personal data to our licensing authority, government bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory requirement. We will, where legally permissible, notify you of such requests.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of substantially all of bobolive's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change in applicable privacy terms prior to the transfer taking effect.

5.4 Fraud and Crime Prevention

We may share data with fraud prevention agencies, gaming industry shared database operators, and law enforcement where we reasonably suspect fraudulent activity, money laundering, or other criminal conduct involving your Account.

6. Cookies & Tracking Technologies

bobolive uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse how the Platform is used.

6.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function — session management, login persistence, security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with bobolive pages — page visits, session duration, navigation paths. This data helps us improve the Platform.
• Preference cookies: Store your Platform preferences such as language settings and responsible gaming limit configurations.

6.2 Managing Cookies

You may control cookie settings through your browser's privacy settings. Disabling non-essential cookies will not prevent you from using the Platform, though some preference-based features may not function as expected. Disabling strictly necessary cookies may prevent you from logging in or maintaining a session.

7. Data Retention

bobolive retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our licensing obligations:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by AML and licensing regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Game history: Retained for a minimum of three (3) years from the date of each game session.
• Support communications: Retained for a minimum of two (2) years from the date of resolution, or longer where the communication relates to a dispute or legal claim.
• Marketing consent records: Retained for as long as your consent remains active, plus a reasonable period thereafter to evidence compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Security Measures

bobolive implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These include:

• TLS 1.3 encryption for all data transmitted between your device and bobolive's servers;
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plain text);
• Segregated access controls, ensuring that staff can only access personal data required for their specific function;
• Regular third-party security assessments and penetration testing;
• Intrusion detection and continuous security monitoring of Platform infrastructure.

No data transmission over the internet can be guaranteed as completely secure. While bobolive takes all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant regulatory authorities in accordance with applicable legal requirements.

9. Your Data Protection Rights

Depending on applicable data protection law, you may have the following rights in relation to your personal data held by bobolive:

• Right of access: You may request a copy of the personal data bobolive holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your bobolive Account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations (see Section 7).
• Right to restrict processing: You may request that we restrict processing of your data in certain circumstances, such as while a rectification request is under review.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Objection to direct marketing will be honoured immediately.
• Right to withdraw consent: Where processing is based on consent (e.g., direct marketing), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact bobolive at [email protected] with your registered account details and a description of your request. We will respond within thirty (30) calendar days. We may need to verify your identity before processing your request.

10. Children's Privacy

The bobolive Platform is strictly restricted to individuals aged 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on the bobolive Platform, please notify us immediately at [email protected].

11. Third-Party Links

The bobolive Platform may contain links to third-party websites or services, including game provider information pages. This Privacy Policy applies solely to data collected through bobolive.co. bobolive is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

12. International Data Transfers

bobolive's operations involve data processing by service providers located in multiple jurisdictions. Where personal data is transferred outside of Malaysia or the jurisdiction in which our licensing authority is based, we ensure that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your data to a standard consistent with applicable data protection law.

13. Amendments to This Policy

bobolive may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes will be communicated to registered users via the email address on file at least seven (7) calendar days prior to the effective date. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following notification of changes constitutes acceptance of the revised Privacy Policy.

14. Contact & Complaints

For any privacy-related enquiries, data subject rights requests, or complaints about how bobolive handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We encourage you to contact us first to give us the opportunity to resolve any concerns directly.